Returns & refunds
Returns and our 100% money-back guarantee
We want the front of your house to look brilliant. If something is not right, here is exactly what happens.
100% money-back guarantee. If you are not happy with your order for any reason, we will refund you in full. Not credit, not a voucher - your money back.
We pay the return postage. Email us and we will send you a prepaid return label. Returning something should not cost you a penny.
You have 30 days. From the day your order arrives, you have a full 30 days to decide. Hang the basket, fit the bracket, stand back and look at it from the street - if it is not right, send it back.
How to start a return:
- Email hello@hangingbasketco.co.uk with your order number.
- We send you a prepaid return label.
- Pop the parcel in the post.
- Your refund lands within 5 working days of the parcel reaching us.
No forms, no quibbles, no small print doing heavy lifting. Your statutory rights are not affected.
The promise
Love it, or it costs you nothing
Every order is covered by our 100% money-back guarantee. If it is not right – wrong size, changed your mind, simply not what you pictured – tell us and we will refund the lot. We even pay the return postage.
- 01Tell us within 30 daysOne email is enough. No forms in triplicate.
- 02We send the labelReturn postage is on us, not on you.
- 03Full refundBack to your original payment method.