Returns & refunds
Returns and our 100% money-back guarantee
We want the front of your house to look brilliant. If something is not right, here is exactly what happens.
100% money-back guarantee. If you are not happy with your order for any reason, we will refund you in full. Not credit, not a voucher - your money back.
We pay the return postage. Email us and we will send you a prepaid return label. Returning something should not cost you a penny.
You have 30 days. From the day your order arrives, you have a full 30 days to decide. Hang the basket, fit the bracket, stand back and look at it from the street - if it is not right, send it back.
How to start a return:
- Email hello@hangingbasketco.example with your order number.
- We send you a prepaid return label.
- Pop the parcel in the post.
- Your refund lands within 5 working days of the parcel reaching us.
No forms, no quibbles, no small print doing heavy lifting. Your statutory rights are not affected.